Q: We heard a loud noise in the garage and have not been able to open the garage door since we heard the noise? What could possibly be wrong with the door?

A: It is very likely that you have a broken spring that should be replaced by an experienced and qualified garage door service technician. If your springs (torsion springs) are on a shaft across the top of the door, you will see an approx 2" separation in the spring. If your springs (extension springs) stretch along the track on the sides you will find that they are very obviously in two separate pieces.


Q: Our garage door opener was working fine, but all of a sudden we have to hold the wall button down to get the door to close. How can we get the door opener to start working properly again?

A: It sounds like the safety beams are blocked, misaligned, or malfunctioning. Move any objects that may be interfering with the signal and verify that the photo-cell LED lights are illuminated as per the manufacturer's instructions. If the infrared beams are not blocked and the photo-cells appear that they are aligned, then contact your local garage door opener repairman to diagnose and repair the problem. You will not be able to close the door with the remote control transmitter until the photo-cells are in proper working order.


Q: My opener is dead. No noise or movement.

A: If you have no lights anywhere on system Check to make sure there is power to the outlet used by your opener. Often a GFI trip upstream goes unnoticed and kills slaved receptacles downstream. GFI outlets in kitchen bathroom and garage typically effect 2 additional outlets slaved to them. Most ceiling outlets are not GFI but wall outlets in newer garages are now GFI and an after construction installed outlet or extension may have put your opener on a GFI branch. If you have lights on door sensors, Pushbutton wire could be shorted. Open push button circuit at back of opener to test. Do you have any lights on opener or sensors? Try pushing learn button. Check to see if the low side of the transformer (pushbutton contacts) is producing ac voltage. If no AC voltage on push button terminal then circuit board could be bad. If voltage is present try shorting with screwdriver to see if opener activates. If it operates check your wire continuity and wall button.


Q: The cable on the garage door appears to be fraying. Should we be very concerned about this problem?

A: Your amount of concern should depend upon how much the cable is frayed, although the problem will only continue to get worst. If the cable is severely frayed to where there is only a few strands left that could break at any moment, the cable should be replaced by a qualified garage door service technician as soon as possible.